Return & Refund Policy

I. RETURN

At Homecostore, we prioritize the quality of our products and stand behind them with a hassle-free return policy for all purchases made through Homecostore.com. Whether you’ve received a faulty item, had a change of heart, or found that the product didn’t meet your expectations, we’ve got you covered.

Our unwavering dedication to customer satisfaction ensures that you can shop with confidence, knowing that if your purchase doesn’t meet your expectations, we’re here to assist you every step of the way. Your satisfaction is our priority, and we’re committed to ensuring a smooth and seamless shopping experience for you.

Return Method:

• To start the return process, simply send an email to us at [email protected] with the subject line “Return/Refund Request” and include your order number. Please also attach photos or videos showing any issues with the received product. Once we receive your email and review the provided details, we’ll promptly assist you in initiating the return and refund process.
• Upon receiving your return request, we will promptly review it and provide return labels via email for your convenience. We kindly request that customers download and print these labels to facilitate the return shipment process.
• Please ensure that the returned product is securely packaged to prevent any damage during transit. Your satisfaction is our priority, and we appreciate your attention to detail in packaging the item for return.
• Please ship the securely packaged return product back to us at the following address:
  – Recipient Name: Homecostore
  – Return Address: [5553 Fremont Ave S, Minneapolis, MN 55419, United States]

Return Items Conditions:

To qualify for a return, the item must be in new condition and have all tags intact. We appreciate your adherence to these conditions as they ensure the smooth processing of your return request.

Return Timeframe:

Please note that we accept returns within 30 days from the date of delivery. Requests made beyond this timeframe cannot be processed for a refund.

Responsibility for Return Shipping Fee:

• We provide prepaid labels for items with manufacturer defects, damages in transit, discrepancies from website descriptions, or incorrect products.
• Customers are responsible for return shipping costs for non-defective items due to remorse.

Restocking Fee:

No restocking fee for returns.

Notification of Returned Package:

Once we receive your return, you’ll receive an email confirmation. Please note that the time we receive the returned product may vary depending on your location.

II. REFUND

Refund Timeline:

• Upon receiving and inspecting your return, we’ll send you an email notification.
• If approved, your refund will be processed within 3-5 days and credited to your original method of payment.
• If rejected, we’ll provide an explanation and work with you to find a resolution.

Late or Missing Refunds:

If you have not yet received your refund, we recommend checking your bank account first and contacting your credit card company or bank. If the refund still hasn’t been processed, please reach out to us at [email protected]. We are here to assist you further with any inquiries or concerns regarding your refund status.

III. IF YOU HAVE ANY PROBLEMS, WHAT SHOULD YOU DO?

If you encounter any issues or have questions about a defective product, please don’t hesitate to contact us as soon as possible for assistance.

Homecostore Store

Address: 5553 Fremont Ave S, Minneapolis, MN 55419, United States

Email: [email protected]

Phone: +1 (218) 248-6730

Working Times: 9am-5pm/Monday – Saturday (excluding holidays)